Refund policy
Refund and Returns Policy
Jumping Janx & Company, LLC
Effective Date: October 5, 2026
We want you to love your Jumping Janx toy and game board. If you do not, this policy explains in plain language how to send it back and get your money back. The key points come first.
1. The Short Version
a. You have 30 days from the day your order is delivered to ask for a refund. You do not need to give a reason.
b. Delivery is free, so there is no delivery charge for us to refund.
c. Send the product back in its original condition and packaging.
d. If you are returning a product that is not defective, you pay the cost of shipping it back to us.
e. If the product arrives damaged, defective or wrong, we pay for the return and you get a full refund.
f. You need proof of purchase, such as your order number or your order confirmation email.
g. Refunds go back to the payment method you used. We do not charge a restocking fee or any other refund fee.
h. To start, email us at support@jumpingjanx.com or use the contact page on our website at https://jumpingjanx.com.
2. Who This Policy Covers
This policy applies to products bought directly from Jumping Janx & Company, LLC through https://jumpingjanx.com. It applies to every product we sell, including products bought on sale. If you bought from a retailer or another website, please contact that seller instead.
3. Your 30-Day Return Right
You may return any product for a refund within 30 days of the date it was delivered to you. You do not have to tell us why. Whether the product has a problem or you simply changed your mind, you can ask for a refund. We count the 30 days from the delivery date shown in the UPS tracking for your order.
4. What You Need to Provide
Please give us proof of purchase. Your order number or your order confirmation email is enough. If you cannot find either, tell us the name and email address you used at checkout and we will look up your order.
5. How to Return a Product
a. Contact us at support@jumpingjanx.com, or use the contact page on our website at https://jumpingjanx.com, and give us your order number. Please contact us before you ship the product back so we can watch for it.
b. We will reply with confirmation and any instructions specific to your order.
c. Pack the product carefully in its original packaging, with all parts and pieces that came with it.
d. Ship it to our return address, set out below, using a tracked delivery service. Please keep your tracking number and receipt until your refund arrives.
Return address:
Jumping Janx & Company, LLC, 17862 Metzler Lane, Huntington Beach, CA 92647
Please do not send returns to any other address, and please do not send a return without contacting us first. Returns sent without contacting us may be delayed.
6. Condition of Returned Products
Products should be returned in their original condition and original packaging. We understand that a toy or game board may have been opened and looked at. Normal handling to see whether you like the product is fine. We may reduce a refund, or decline it, only where the product comes back with damage, missing parts or heavy wear that was not there when it was delivered, and we will explain our reason to you in writing. If a product arrives damaged or defective, this section does not apply to you. See section 8.
7. Who Pays for Return Shipping
a. If the product is not defective, you pay the cost of shipping it back to us. This cost is not refunded.
b. If the product is defective, damaged when it arrived, or not the product you ordered, we pay the cost of return shipping. See section 8.
If you send a return using a service that is not tracked, and it gets lost on the way to us, we may not be able to confirm that we received it. We therefore recommend a tracked service.
8. Damaged, Defective or Wrong Products
If your product arrives damaged, does not work as it should, or is not what you ordered, please contact us within 30 days of delivery. It helps if you include your order number and a few photos showing the problem. We will then arrange the return at our cost. You can choose a full refund. If you would rather have a replacement, tell us and we will send one where we have stock.
9. How and When You Get Your Money Back
a. We refund the price you paid for the product, including any sales tax you paid on it, to the original payment method.
b. We aim to issue your refund within 10 business days after we receive and check your return. We will email you when it has been processed.
c. After we process a refund, your bank or card issuer may need additional time before it appears in your account. That timing is outside our control.
d. We do not charge a restocking fee or any other fee for refunds.
e. Where we offered free delivery on your order, you paid no delivery charge, so none is refunded.
10. Cancelling an Order Before It Ships
If you change your mind before your order has shipped, contact us as soon as you can at support@jumpingjanx.com. If the order has not left our fulfillment center, we will do our best to cancel it and refund you in full. Once an order has shipped, please follow the return steps above.
11. Protection Against Abuse
We give refunds in good faith and expect customers to do the same. We may decline or limit a refund where we have reasonable grounds to believe there has been abuse or fraud. Examples include returning a product different from the one we shipped, returning a used or damaged product and claiming it arrived that way, claiming that an order never arrived when the carrier records show it was delivered, or repeatedly making claims that follow a pattern of misuse. If we decline a refund on these grounds, we will tell you why in writing. Our decision will be made fairly and reasonably. This section does not limit any rights you have under applicable law.
12. Disputes With Your Card Issuer
If there is a problem with a refund, please contact us first at support@jumpingjanx.com. We will work with you to fix it quickly. This does not affect any right you may have to dispute a charge with your card issuer.
13. A Written Copy of This Policy
You are entitled to a written copy of this policy. Ask us at support@jumpingjanx.com and we will send you one.
14. Changes to This Policy
We may update this policy from time to time. The version that applies to your order is the one shown on our website when you placed the order. The date at the top of this page shows when this version took effect.
15. Contact Us
If you have any questions about returns or refunds, please contact Jumping Janx & Company, LLC at support@jumpingjanx.com, or use the contact page on our website at https://jumpingjanx.com. We are happy to help.