Refund Policy
SHIPPING, RETURNS AND REFUND POLICY
Effective date: April 1, 2022
Welcome to the Shipping, Returns and Refund Policy of www.jumpingjanx.com
SHIPPING TERMS
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery.
Jumping Janx will not be responsible for any misplaced or unclaimed parcels by the courier company.
Delivery Time
Orders will arrive within 4 to 7 business days after processing normally. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.
Courier Service
Jumping Janx uses the following carrier to ship orders:
- UPS
- Any other courier service preferred by Jumping Janx
- Any Third Party engaged by Jumping Janx for the fulfilment of services
Delivery Fee
All Customers are required to pay the delivery/shipping fee for any orders they place.
TAXES/CUSTOMS/VAT
International deliveries outside the United States may be subject to applicable taxes, VAT’s and duties which are to be paid by the Customer.
You are required to check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
DEFECTIVE PRODUCTS
We only offer refunds if you have received a defective product.
Should you receive a defective product please immediately contact us immediately after receiving the product. The product needs to be returned within 14 days with return shipping label. Upon receipt of the returned product we will assess its condition before authorizing a refund. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.
Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Jumping Janx will not be held responsible for packages not received by us that were returned without a tracking number.
The product needs to be returned to the following:
Return Address:
17862 Metzler Lane,
Huntington Beach, CA 92647
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
- Return/Refund request is made after 14 days from the date of receiving the product.
- Product is used and damaged by the Customer
- Fraudulent Return/Refund request
CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on service@jumpingjanx.com
